Page 16 - EVRY Annual Report 2012

Our Business 16
Building vertical solutions
Retail
Retail businesses face the challenge of consumers’ expectations
for continuous improvement and innovation. Much of this is
driven by mobile technology and use of social media. It is more
difficult than ever before to win and retain customer loyalty,
and retailers must make their offer to customers through all
the available channels, both physical and virtual. Whether a
consumer chooses to shop in a physical store, on the web, via a
mobile device, or is simply seeking information through social
media, is not what matters to retailers, who treat all of these
activities as the same type of customer requirement, regardless
of channel. Consumers expect to access relevant information
quickly and easily, regardless of whether they are looking for
prices, offers, products or services.
EVRY has more than 70 employees working in its Retail indus-
try vertical, which serves 900 retailers in Norway.
EVRY offers a broad portfolio of solutions, including core
services such as One-Stop Shopping, service-based pricing
models and POS-as-a-Service.
EVRY’s ‘EVRY Smarter Retail’ solution concept, which is
based on the IBM solutions portfolio, plays the central role in
EVRY’s commitment to the development of its Retail industry
vertical. This solution concept provides a standard frame-
work for retail sales and can be used in conjunction with our
customers' existing solutions or as a complete replacement.
‘Smarter Commerce’ is ranked number one by Forrester and
Gartner and is already being used successfully by several major
Norwegian and international companies.
One example of the Retail industry vertical's offer is the ser-
vice known as ‘Replacement of Point of Sales’ used by all the
members of the Norwegian Coop retail chain. Coop has around
1,200 stores in total, with 3,000 sales terminals -(PoS). EVRY
operates a framework agreement for the replacement of PoS ¬
solutions in Coop stores. Deliveries include project ¬ manage-
ment and delivery management. EVRY uses a subcontractor
for the hardware element of these deliveries.
Another example is the contract with Expert, where EVRY
combines its expertise in the retail sector with its SAP-related
consulting expertise SAP. EVRY delivers SAP operations and
management to Expert. Through standardization and imple-
mentation of Solution Manager 7.1, Expert benefits from very
proactive and professional operating services and monitoring
by EVRY.
EVRY strengthens its focus on the Oil & Gas market
EVRY’s vision for the oil and gas industry is to create value
by being a trusted advisor and an innovative IT supplier and
partner. This involves adapting new technologies to make life a
little easier for the individual employee while at the same time
improving the customer's industrial competitiveness in order
to deliver overall commercial benefit. The oil and gas industry
has the potential to improve productivity by 20-30% by
making more efficient use of IT technology.
EVRY has 500 employees with unique technological expertise
and business insight for what is one of the key growth areas in
Norway. We are experiencing strong demand for our services,
and have therefore decided to strengthen this important ini-
tiative by making Oil & Gas a separate industry vertical.
Our ambition is for EVRY to grow and enhance its position
as one of the leading IT technology companies for the oil and
gas industry. EVRY’s Oil & Gas industry vertical is located
in Stavanger, but EVRY works as a virtual organisation in
the same way as its customers, and the Stavanger team
works closely with relevant specialist teams in Porsgrunn,
Kristiansand, Bergen and the rest of Norway.
Growing global demand for energy and growth in the scale of
activity on the Norwegian continental shelf are of course posi-
tive for the oil and gas industry, but companies in this sector
are also exposed to a high cost base and a shortage of specialist
personnel, which places high demands on reliable and efficient
operating services. A technological revolution is underway,
and employees expect the IT systems they use to be reliable
and user-friendly while at the same time offering a wide range
of functionality that allows them to interact across locations
and disciplines. Key concepts are the simplification of work
processes, use of mobile solutions, and tools that make it pos-
sible to interact and communicate both internally and across
the value chain.
One example is our close collaboration with Rolls Royce
Marine to develop solutions that improve working processes
(Field Service Management) from the time an assignment
is received and coordinated through to its completion and
invoicing. This involves streamlining the work a service
engineer performs in the field. A new assignment will no
longer need Excel, paper and e-mail to receive the assign-
ment, record hours, log activities and prepare reports.
Users can work offline and synchronise this later when they
have access to the internet.
In addition, EVRY has broad expertise in trading solutions for
oil and energy, including the oil, gas and electricity markets.
Through collaboration with Total, we have developed and
continue to develop, the GasNow solution, which uses a
state-of-the-art IT platform for tasks related to gas planning,
sale, transport and storage. Optimized and documented
workflow supports daily, monthly and annual operating
cycles, including sales and billing.
EVRY solutions also support the need for more efficient
production systems and a concrete example of this is the
intelligent well information program (BRIS / Hydra) which
assists reservoir and well engineers in planning optimal tail
production to maximise the exploitation of an oil field.