Page 21 - EVRY Annual Report 2012

Our Business 21
Bank Customer Services
Bank Internal Services
Enterprise
Centric
Security
BI &
Compliance
Customer
Centric
Switching Messaging
Advising & Sales Daily Banking ATM
Compliance
Authentication
Finance Investments Health
Aquiring
Issuing Loans Payments Deposits Life
Cards Loans &
Finance
Payments Savings &
Investments
Insurance
Self-service
Channels
Corporate
Lending
Cash
Management Savings Property
Casualty
Forreign
Exhange
Card
Production
Loan
Servicing
Information
Management
Risk
Management
Arrears
Management
Master Data
Management
Enterprise Content
Management
Enterprise Rescue
Planning
Sales
Management
Electronic
Signature Card Security Fraud
Prevention
Contactless card payments, ‘Mobile Wallet’ and social plat-
forms are among the trends that are creating new opportuni-
ties for the banks, but they also represent a challenge to the
banks' current business models.
Bank and finance companies face almost unlimited expecta-
tions from customers. They need to offer a comprehensive
and state-of-the-art range of services, and it is increasingly
important to be able to deliver the services globally. At the
same time, they need to maintain and enhance their posi-
tion in their home market. Customers expect to use whatever
device they choose to access a comprehensive range of reliable
and user-friendly services. The banks’ own employees expect
the same flexibility for their work. Nordic banks are global
leaders in automated customer processes. Their high cost base
dictates demanding requirements for efficiency. By sharing
work processes, banks can achieve cost savings in tandem
with greater customer satisfaction and improved flexibility.
A strong solutions portfolio
EVRY Financial Services offers a solutions portfolio that makes
the next generation of banking services possible. The solutions
portfolio covers all the core services involved in banking,
including the interfaces between the bank and its customers
EVRY's solutions portfolio for bank & finance