Page 30 - EVRY Annual Report 2012

Our Business 30
Customer-orientation and market development
In order to stay at the forefront of our industry, we must con-
tinue to work closely with our customers and understand their
requirements. We need to continue to encourage entrepre-
neurship and innovation so that our solutions, products and
services maintain a leading position in the market in order for
EVRY to achieve its ambitions.
Global sourcing
The deliverymodels of the futurewill make greater use of global
sourcing. EVRY has worked over a number of years to develop a
flexible and competitive sourcingmodel. Our businesses in India
andUkraine have 2,500 highly qualified employees. In addition
to serving EVRY, these businesses carry out assignments for other
customers around the world, and the experience they gain from
this work provides an important foundation for our competitive-
ness. Interaction across national boundaries and different time
zones is a reality at EVRY.The combination of these resources
with our closeness to our customers, and our ability to quickly
turn new ideas and opportunities into tangible results, paves the
way for newways of working and career opportunities for our
employees.
Technical competence
Technical competence is one of the cornerstones of EVRY.
We have the breadth and depth of competence needed to carry
out major and demanding projects and to give our customers
both strategic and operational advice on making the best use
of technology. We prepare individual personal development
and career plans for employees to ensure the best possible
competence development. We also work closely with our
global technology partners to ensure speedy access to all the
expertise that we may need.
Management
EVRY’s corporate values and targets are ambitious. This is also
the case for what we expect from our managers. The focus
is now on implementing these expectations in a way which
ensures that everyone understands what is expected of them.
Our expectations for managers, which apply throughout the
company, are as follows:
• Set the direction and gain commitment
• Demonstrate customer focus and passion
for business
• Drive continuous improvement and be a
company role model
• Motivate and engage to release people potential
In a market that changes continually, EVRY needs to manage its organisational development
so that we not only provide a high quality service today but are also sufficiently flexible to
meet the challenges that we will face in the future. EVRY has recognised four aspects of
competence that we need to prioritise.
Meeting the
challenges of the
Future - today