Komplett Bank Annual Report 2020

ESG/Sustainability/ CSR report 2020 Introduction Stakeholder value creation is the foundation for Komplett Bank’s strategy, and the beacon for the Bank’s environmental, social and governance (ESG) framework, goals and KPIs. Komplett Bank’s mission is to provide straightforward and intuitive financing services to creditworthy individuals. By offering financial flexibility, Komplett Bank empowers its customers to take charge of their own situation, in their own way and on their own time. By being a responsible lender and providing creditworthy individuals with financial flexibility, Komplett Bank contributes to generating economic activity and growth – creating value for the society at large. Komplett Bank’s organisation and culture are the key drivers behind the Bank’s stakeholder value creation. The following four core values describes the Bank’s culture, and guides the organisa- tions’ choices when faced with opportunities and challenges: Ǵ Flexible Ǵ Ambitious Ǵ Competent Ǵ Efficient These values – being open to change, setting ambitious targets, executing competently and eliminating waste – are prerequisites for driving continuous ESG improvement, as the Bank sees it. The Board of Directors has the overall responsibility for alignment of Komplett Bank’s strategy and corporate social responsibility (CSR) and sustainability considerations. The day-to-day opera- tional responsibility is delegated to the Chief Risk Officer. Komplett Bank has adopted ethical guidelines, which set out the framework for helping its representatives perform their duties in an ethically responsible manner and in line with the standards established by the Bank. An account is given below of how the Bank ensures that corporate social responsibility forms an integral part of its operations and long-term value creation. Material ESG factors In 2020, Komplett Bank initiated a programme for developing its framework for transparent reporting and communication related to the Bank’s corporate responsibility. To ensure that Komplett Bank prioritises issues that matter most to its business and its stakeholders, a materiality analysis was conducted at the end of the year. The materiality analysis was a result of feedback from external and internal stakeholders on their expectations, and the risk factors and opportunities they perceive as important to the Bank’s long- term value creation. It was based on a questionnaire with topics defined by the Bank as likely to be considered material (inspired by Global Reporting Initiative (GRI) standards), either electronically or through interviews. Stakeholders included partners, investors, employees, and management. The topics included in the survey by alphabetical order: • Anti-corruption and anti-money laundering • Customer privacy • Customer service • Data security • Diversity, non-discrimination and equal opportunities • Environmental footprint • Ethical business behaviour • Responsible lending • Selling practices and product labelling • Working conditions 22 ESG/Sustainability/CSR report 2020

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