Komplett Bank Annual Report 2020

Note 2 Loans to customers LOANS TO CUSTOMERS NOK million 31.12.2020 31.12.2019 Gross loans to customers 9,506.9 9,305.9 Gross loans to customers 9,506.9 9,305.9 Impairment of loans to customers 1,145.8 810.1 Net loans to customers 8,361.2 8,495.8 DEFAULTS AND LOSSES NOK million 31.12.2020 31.12.2019 Gross defaulted loans to customers 1) 2,039.2 1,284.9 Impairment of loans to customers in stage 3 829.7 493.6 Net defaulted loans to customers 1,209.6 791.3 Impairments of loans to customers in stage 1 and 2 316.1 316.5 1) Defaulted loans compromise, amongst other, of loans which are 91 days or more overdue according to agreed payment schedule. Such loans continue to be considered defaulted regardless og future payment status. Defaulted loans also comprise of loans with indications of unlikeness to pay. REALIZED LOSSES NOK million 2020 2019 Realized losses in the period 28.6 115.8 IMPAIRMENT OF STAGE 3 LOANS TO CUSTOMERS (BALANCE SHEET ITEM) NOK million 31.12.2020 31.12.2019 Impairment of loans at beginning of period 493.6 268.8 +/- Change in stage 3 impairment of loans in the period 336.1 224.8 Impairment of stage 3 loans to customers 829.7 493.6 Komplett Bank Annual Report 2020 53