Komplett Bank Annual Report 2021

Anti-corruption and money-laundering (AML) traning Responsible lending Data security and customer privacy Target: All employees complete annual training Target: No well-founded complaints from customers on wrongful, lacking or unclear communication of terms and conditions Target: No data and GDPR breaches and no wrongful sharing of personal customer data This report is included in the annual report rather than as a stand- alone document and reflects the Bank’s commitment to integrate corporate responsibility in all processes and daily operations. It is also in line with the UN Sustainable Development Goal (SDG) target of adopting sustainable practices and to integrate sustainability information the reporting cycle (SDG target 12.6). Contribution to UN Sustainable Development Goals Komplett Bank is committed to being a responsible provider of loans and other financial services and being a fair, supportive and non-discriminatory employer. The Bank supports the UN SDGs and described below are those considered to be the most material for Komplett Bank and where it can have the greatest impact. Defined KPIs for measuring its ESG performance over time Komplett Bank works actively towards equal opportunities and gender balance in work and economic life. When hiring employees diversity is a criterium. Women and men are paid the same rate for the work they do (sub-target 5.1). Komplett Bank promote employees on merits and personal skills. Both men and women are encouraged to take maternity leave (subtarget 5.5) Komplett Bank provide safe and meaningful jobs, in compliance with international and national labour standards. When hiring, the Bank looks for people, skills and personalities that complement any missing qualities and support Komplett Bank’s future development (sub-target 8.8) Komplett Bank offers equal pay for the same work and performance regardless (sub-target 8.5, c.f. SDG 5)) Komplett Bank is an innovation and technology driven consumer bank with resources and competence to combat money laundering and terrorist financing. The Bank has systems in place to identify and report potential anti-money laundering (AML) activity, and provides regular training of employees within AML/terrorist financing (sub-target 16.5 and 16b) Komplett Bank / Annual Report 2021 23

RkJQdWJsaXNoZXIy NTYyMDE=