ESG/Sustainability/CSR report Introduction For Komplett Bank, sustainability is about running a responsible business in all relevant areas. The Bank’s intention is to have as limited a negative impact as possible. Stakeholder value creation is the foundation for Komplett Bank’s strategy, and the beacon for the Bank’s environmental, social and governance (ESG) framework, goals and KPIs. Komplett Bank’s mission is to provide straightforward and intuitive financing services to creditworthy individuals. By offering financial flexibility, Komplett Bank empowers its customers to take charge of their own situation, in their own way and on their own time. By being a responsible lender and providing creditworthy individuals with financial flexibility, Komplett Bank contributes to generating economic activity and growth – creating value for the society at large. Komplett Bank’s organisation and culture are the key drivers behind the Bank’s stakeholder value creation. Four core values describe the Bank’s culture, and guides the organisations’ choices when faced with opportunities and challenges: Ǵ Flexible Ǵ Ambitious Ǵ Competent Ǵ Efficient These values – being open to change, setting ambitious targets, executing competently, and eliminating waste – are prerequisites for driving continuous ESG improvement, as the Bank sees it. The Board of Directors has the overall responsibility for alignment of Komplett Bank’s strategy and corporate social responsibility (CSR) and sustainability considerations. The day-to-day operational responsibility is delegated to the administration via the CEO. Komplett Bank has adopted ethical guidelines, which set out the framework for helping its representatives perform their duties in an ethically responsible manner and in line with the standards established by the Bank. Below follows an explanation of how the Bank ensures that corporate social responsibility forms an integral part of its operations and long-term value creation. In the course of 2022, several central regulations have entered into force in Europe and in Norway. The overall expectation is that new rules will come into force in the coming years, and that these could have a significant impact on the industry as a whole. The Bank has high expectations for what the industry collectively can achieve in 2023 and looks forward to contributing to a positive development. Material ESG factors Komplett Bank has developed a programme relating to the Banks´s corporate responsibility to improve the framework developing its framework for transparent reporting and communication related to the Bank’s corporate responsibility. To ensure that Komplett Bank prioritises issues that matter most to its business and its stakeholders, a materiality analysis has previously been conducted. Komplett Bank has identified the following three topics as focus areas for long- term value creation for all stakeholders: Ǵ Responsible lending Ǵ Anti-corruption, anti-money laundering and countering the financing of terrorism (AML) Ǵ Data security and privacy These topics resonate with those identified by the Sustainability Accounting Standards Board’s Materiality Map (the “SASB Materiality Map®”) as factors that are likely to materially affect the financial condition or operating performance of companies within the financial services sector and specifically for the consumer finance sub-industry, as well as with material issues highlighted by MSCI ESG Ratings in their overview for the Financials sector and Consumer Finance sub-category. Reporting and future priorities This report centers around the three focus areas, describing the Bank’s approach, initiatives and results under each section. Other key ESG topics are also addressed in the report. Below is an overview of Komplett Bank’s KPI targets for measuring its ESG performance over time, The Bank will intensify its efforts to achieve its targets in these departments going forward. 22 ESG/Sustainability/CSR report
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