Defined key indicators to measure the ESG results over time Anti-corruption and money- laundering (AML) training Responsible lending Data security and customer privacy Target: All employees complete annual training Target: No well-founded complaints from customers on wrongful, lacking or unclear communication of terms and conditions Target: Minimal data and GDPR breaches, and minimal incorrect sharing of personal data This report is included in the annual report rather than as a stand- alone document and reflects the Bank’s commitment to integrate corporate responsibility in all processes and daily operations. It is also in line with the UN Sustainable Development Goal (SDG) target of adopting sustainable practices and to integrate sustainability information the reporting cycle (SDG target 12.6). Contribution to UN Sustainable Development Goals Komplett Bank is committed to being a responsible provider of loans and other financial services and being a fair, supportive and non-discriminatory employer. The Bank supports the UN SDGs and described below are those considered to be the most material for Komplett Bank and where it can have the greatest impact. The Bank applied for membership for the UN Global Compact Norway, which is the world’s and Norway’s largest corporate sustainability initiative, in the end of 2022. The application was granted at the beginning of 2023 and the Bank looks forward to contributing to finding good solutions in the sustainability field together with the organisation’s members. Defined KPIs for measuring its ESG performance over time Komplett Bank works actively towards equal opportunities and gender balance in work and economic life. When hiring employees, diversity is a criterium. Women and men are paid the same rate for the work they do (sub-target 5.1) Komplett Bank promote employees on merits and personal skills. Both men and women are encouraged to take maternity leave (subtarget 5.5). Komplett Bank provide safe and meaningful jobs, in compliance with international and national labour standards. When hiring, the Bank looks for people, skills and personalities that complement any missing qualities and support Komplett Bank´s future development (sub-target 8.8). Komplett Bank offers equal pay for the same work and performance regardless (sub-target 8.5, c.f. SDG 5) Komplett Bank is an innovation and technology driven consumer bank with resources and competence to combat money laundering and terrorist financing. The Bank has systems in place to identify and report potential money laundering (AML) activity, and provides regular training of employees within AML/terrorist financing (sub-target 16.5 and 16b) Komplett Bank / Annual Report 2022 23
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